Europa’s European Team Boosts Customer Service Offer

It is reported that 75 per cent of UK customers prefer human interactions over AI technology and 31.3 per cent prioritise excellent customer service. 

Recognising these key customer trends, Europa Worldwide Group’s dedicated European road freight division, Europa Road’s branches in Belgium and the Netherlands have strengthened their service offering by creating a centralised customer service department for the Benelux headed up by Abigail Brooks. 

Europa Road’s Benelux-based specialists manage road freight between Belgium and the Netherlands and the UK. 

Since acquiring Continental Cargo Carriers in 2018 and subsequently opening in Rotterdam in 2023, the teams based in Ostend and Rotterdam have successfully expanded their customer bases, launching Europa’s market-leading DDP service, Europa Flow and meeting increasing demands for reliable full loads, part loads and groupage road freight services.

Abigail Brooks has been appointed as Manager of the Benelux Customer Service Department after a career at Europa Road in the UK which has spanned seven years. Joining the business as a Sales Operator and working her way up to Branch Manager in Birmingham. 

Commenting on Abigail’s new role is Regional Sales Manager for Benelux, Jack Baxter: “Abigail will support our Belgium and Netherlands teams as part of our latest strategic investment to further enhance our customer experience in the Benelux. Following the success of our UK operation, we’re establishing a dedicated team to care for customers across the region. 

“One of our core values is ‘We offer great customer service, wrapped in passion and personality’, which is a testament to the company’s commitment for offering the best service possible at a competitive price. As a business, we prioritise training and development of our team and Abigail has played a key role in the Europa team to date so is the perfect individual to take on this new responsibility.”

Abigail Brooks, comments: “This is an exciting new chapter for me, marking the next stage in my Europa journey. In this new role, I’ll be responsible for customer service across our teams, uniting our branches to guarantee a focused approach for our customers. 

“I will be focused solely on helping solve customer supply chain dilemmas, delivering competitive pricing solutions and training and developing our growing customer service team to ensure an expert level of market understanding across the board.”

Europa has invested heavily in best-in-class communication with customers using both people and technology to provide the finest combination and flexibility for customers. 

Following Brexit, Europa Road has worked to provide its customers with the best transport solutions. It’s market-leading DDP product, Europa Flow, was welcomed by customers in 2021 as the answer to post-Brexit delays, costs, and paperwork. Having invested £5 million in this innovative service, this market-leading solution cuts out complexities, ensuring goods are delivered with a pre-Brexit service. 

ENDS

www.europa-worldwide.com @europaworldwide

Further Reading

Europa Worldwide Group is an ambitious independent logistics operator with three divisions, Europa Road, Europa Air & Sea, and Europa Warehouse.

Europa’s Road Freight division is now the UK market-leader in European Road Freight, having invested over £5 million in its innovative market-leading product, Europa Flow. The product, which has successfully provided a frictionless flow of goods between the EU and UK post-Brexit, is now available on goods being transported between the UK and the Republic of Ireland. Europa Road was also the first road cargo company to offer a Money Back Guarantee on all European road freight operations post Brexit.

Its 3PL division, Europa Warehouse, has over one million square feet of state-of-the art automated and manual fulfilment facilities in Corby, Birmingham and Dartford. Having been awarded both HMRC wet and dry bond authorisation, and British Retail Consortium certification, it is strategically located to optimise supply chains throughout the UK and Ireland. In 2023, Europa Warehouse was recognised for excellence – becoming Big Logistics Company of the Year as well achieving Health, Safety & Wellbeing accolade across the “Golden Logistics Triangle' by the Northampton Logistics Awards.

Europa Air & Sea has grown rapidly over the past two years, significantly increasing its branch network in the UK and opening strategically located branches in Hong Kong, Dubai, Shanghai, Shenzhen and India to service its international customer base. With a worldwide agent network and a proprietary software solution, LeoWeb, Europa provides customers with complete visibility, tracking and order management facilities.

The group employs over 1,300 people with 16 sites across Great Britain and Northern Ireland, and the Republic of Ireland, plus Europa’s own teams in Belgium, the Netherlands, Hong Kong, China, India and the UAE. The global operator has an annual turnover of £300m+.